What is your return policy?

The following policy refers to all customers ordering from CutlerNutrition.com.

For Customers Based in the United States Return Policy

Our return policy only applies to products purchased directly from our website. Your item must be in its original unused or unopened condition to be returned, unless there is a manufacturer defect.
Your must return the item within 30 days of your purchase.

  1. Please use the contact us form and select return.
  2. Mail your returned item to: (Buyer does pay for return shipping) Cutler Nutrition 3149 SW 42nd St. Suite 200 Hollywood, FL 33312 3. Include in your package a signed letter stating the reason for your return and the original receipt.

Item returns may be subject to a 15% restocking fee when they are considered non-defective.

RETURN EXCEPTIONS

Items cannot be returned if they are opened. Merchandise that has been worn, used, opened, or altered will not be accepted for return or exchange.

EXCHANGES

Exchanges of any of product, regardless where they are purchased from must be within 30 days of your purchase due to a manufacturer defect. BPI Sports is responsible to decide what products are eligible for exchange due to a manufacturer defect.

Please use the contact us form and select exchange, with your proof of purchase, lot # and expiration date (found on the bottom of the bottle) and description of the defect.

 

 

For Customers Based Outside of the United States Return Policy

Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the country, CutlerNutrition.com may not be able to process returns on orders with a delivery address outside of the United States. If you received the wrong item or the product appears defective, please contact Customer Service by using the contact form; we will review each circumstance on a case-by-case basis to determine if  a return can be processed. 

3rd Party Shipping Companies /Freight Forwarders

Using international freight forwarders or 3rd party shipping companies can be a convenient way to receive orders to your foreign address. However, please know that if you elect to use this type of service, we cannot issue you a refund of any kind or accept any return of any order handled by any outside courier. We cannot be held responsible for any damage or loss that occurs due to handling of your order by an outside courier. If you experience any kind of damage or loss when using this type of service, please contact the 3rd party company for remedy.

Errors in Address

If you make an address error on your order, please note that we cannot change the delivery address after an order has been submitted. Please know that we work directly with our shippers to help resolve address issues where possible, but we cannot be held responsible for any delays, fees, or other delivery issues if you've made an error in the shipping information on your order. If such an error causes an order to be rejected, lost, or destroyed, we cannot issue a refund or replacement of any kind. If the error causes the order to be sent back to us, you may be responsible for return shipping fees, and we'll only be able to refund you for the cost of merchandise only.

Violation of laws

Please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law. Items sold at CutlerNutrition.com are intended for personal use.

Customer Refusal

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.

Customs Seizure

Unfortunately, we cannot issue a refund of any kind for orders seized, damaged, or destroyed by Customs unless the order is returned back to our warehouse in undamaged and resalable condition. In that event, refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that if the cost to return a rejected package to our warehouse exceeds the value of the order, we'll instruct the courier to destroy the package and we'll be unable to issue a refund of any kind.

Package loss

Although it is rare for international orders to get lost, please be aware that it can happen. International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days have elapsed from the date of shipment. We are unable to process claims until this 60-day period has passed. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email, to discuss your options. For information on how to contact us, please use the contact form.

Disclaimer

CutlerNutrition.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from CutlerNutrition.com, you agree to our policies above. CutlerNutrition.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.

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